1. Introduction
Lead Machine Tools (website URL: https://www.leadmachinetools.co.za) values your privacy and is committed to protecting your personal information. We are a South African supplier of CNC machine tools, metrology equipment, industrial machinery, and manufacturing solutions. Please read this Privacy Policy carefully, as it explains how we collect, use, store, and protect your information when you use our website and services.
2. Information We Collect
Website Hosting and Data Storage
Lead Machine Tools takes reasonable steps to protect the personal information collected through this website. Information submitted through our website may be stored on secure servers managed by our hosting providers and service partners.
Contact Forms
When you submit an enquiry through our website, we may collect information such as:
Name
Company Name
Email Address
Phone Number
Location
Enquiry Details
Any other information you choose to provide
This information is used solely to respond to your enquiry, provide product information, quotations, technical support, or customer service assistance.
Product Enquiries and Quote Requests
When you request information, a quotation, product brochure, demonstration, or technical assistance, we may collect and store the information necessary to process and respond to your request.
Website Usage Data
We may automatically collect certain technical information when you visit our website, including:
IP address
Browser type and version
Device information
Pages visited
Date and time of access
Referring website addresses
This information helps us improve website performance, security, and user experience.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience. You may choose to disable cookies through your browser settings, although some website features may not function correctly.
Analytics
We may use website analytics services, including Google Analytics, to understand how visitors interact with our website. These services collect anonymous usage information and do not identify individual users.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Provide quotations and product information
Deliver customer support and technical assistance
Improve our website, products, and services
Maintain website security and prevent fraudulent activity
Comply with legal and regulatory requirements
Communicate important updates relating to our products and services
We do not sell, rent, or trade your personal information to third parties.
3. Embedded Content and Third-Party Services
Our website may include embedded content from third-party websites, such as videos, maps, social media feeds, documents, and other media. Embedded content behaves in the same way as if you had visited the third-party website directly.
These third-party websites may collect data about you, use cookies, employ additional tracking technologies, and monitor your interaction with their content. Lead Machine Tools does not control the privacy practices of these external websites and encourages users to review their respective privacy policies.
YouTube
We may embed videos hosted on YouTube to provide product demonstrations, training materials, and informational content. When you interact with embedded YouTube content, YouTube may collect information in accordance with its own privacy policy.
Google Maps
We may use Google Maps to display our location, service areas, or customer-relevant locations. Google may collect certain information when you interact with map content.
Social Media Platforms
Our website may include links to or embedded content from social media platforms such as Facebook, LinkedIn, Instagram, and YouTube. These platforms operate independently and have their own privacy policies and data collection practices.
Lead Machine Tools is not responsible for the content, privacy practices, or policies of third-party websites and services.
4. Cookies
Lead Machine Tools uses cookies and similar technologies to improve website functionality, enhance user experience, analyse website traffic, and support website security.
Cookies are small text files stored on your device when you visit a website. They help websites remember user preferences and provide information about how visitors interact with the site.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and enable core functionality such as page navigation, security, and form submissions. The website cannot function properly without these cookies.
Performance and Analytics Cookies
We may use analytics tools, including Google Analytics, to collect anonymous information about how visitors use our website. This information helps us improve website performance, usability, and content.
Information collected may include:
Pages visited
Time spent on the website
Device and browser information
Referring websites
General geographic location
This data is aggregated and does not personally identify individual visitors.
Functionality Cookies
These cookies help remember user preferences and settings to provide a more personalised browsing experience.
Managing Cookies
Most web browsers automatically accept cookies. You may choose to disable or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of this website.
For information on how to manage cookies, please refer to the help documentation provided by your browser.
Third-Party Cookies
Some third-party services integrated into our website, such as Google Analytics, YouTube, Google Maps, and social media platforms, may place cookies on your device when you interact with their content. These cookies are governed by the respective third-party privacy policies.
By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.
5. Who Has Access to Your Information
Lead Machine Tools restricts access to personal information to authorised personnel who require access in order to perform their duties and provide services to our customers.
Your personal information may be accessed by:
Authorised employees and management of Lead Machine Tools.
Website administrators responsible for maintaining the security and operation of our website.
Trusted service providers and contractors who assist with website hosting, technical support, analytics, marketing, or business operations, where such access is necessary to perform their services.
All parties with access to personal information are expected to maintain appropriate confidentiality and security measures.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Personal information will only be disclosed where required by law, regulatory authorities, legal proceedings, or to protect the rights, property, or safety of Lead Machine Tools, our customers, or others.
6. Third-Party Access to Your Information
Lead Machine Tools may share limited personal information with trusted third-party service providers where necessary to operate our website, provide services, process enquiries, analyse website performance, or support our business operations.
Examples of third-party service providers may include:
Website hosting providers
Email and communication platforms
Website analytics providers
Customer relationship management (CRM) systems
Technical support and website maintenance providers
These service providers are only given access to the information necessary to perform their services and are required to maintain appropriate security and confidentiality measures.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may also disclose personal information where required by law, legal process, regulatory authorities, or where necessary to protect the rights, property, or safety of Lead Machine Tools, our customers, or the public.
Any third-party service providers handling personal information are expected to comply with applicable data protection and privacy laws.
7. How Long We Retain Your Information
Lead Machine Tools retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing products, services, customer support, and complying with legal, regulatory, accounting, or reporting requirements.
Information submitted through contact forms, quotation requests, product enquiries, and customer communications may be retained for a reasonable period to assist with ongoing customer service, business operations, and record-keeping.
Website analytics and technical information may be retained in accordance with the retention policies of the analytics and hosting services used by the website.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, unless we are required by law to retain it for a longer period.
You may request access to, correction of, or deletion of your personal information, subject to any legal or contractual obligations that require us to retain certain records.
8. Security Measures
Lead Machine Tools takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.
Our website uses SSL (Secure Sockets Layer) encryption to help protect information transmitted between your browser and our website. We also implement appropriate security practices designed to safeguard the systems and data under our control.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute security of information transmitted to or from our website.
In the event of a data security incident that may affect personal information, we will investigate the matter promptly and, where required by applicable law, notify affected individuals and relevant authorities within the required timeframes.
Users are encouraged to take reasonable precautions to protect their own information, including safeguarding passwords, devices, and account credentials.
9. Your Privacy Rights
Lead Machine Tools respects your rights regarding your personal information and is committed to complying with applicable data protection and privacy laws, including the Protection of Personal Information Act (POPIA) of South Africa.
Access to Your Information
You may request details of the personal information we hold about you and how that information is being used.
Correction of Information
If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request that it be corrected or updated.
Deletion of Information
You may request that we delete your personal information where it is no longer required for the purpose for which it was collected, subject to any legal, regulatory, contractual, or record-keeping obligations that require us to retain certain information.
Objection and Restriction
Where permitted by law, you may object to the processing of your personal information or request that certain processing activities be restricted.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
Exercising Your Rights
To exercise any of your privacy rights or to make an enquiry regarding your personal information, please contact us using the contact details provided on our website.
We will take reasonable steps to verify your identity before providing access to, correcting, or deleting personal information and will respond to requests in accordance with applicable legal requirements.
10. Third-Party Websites
Our website may contain links to third-party websites, products, services, suppliers, social media platforms, or other external resources for your convenience and information.
Please note that Lead Machine Tools does not own, control, or operate these third-party websites and is not responsible for their content, security, privacy practices, or policies. Once you leave our website, any information you provide will be governed by the privacy policies and terms of the respective third-party website.
Links to external websites do not imply endorsement, approval, or responsibility for the content, products, or services offered by those websites.
We encourage users to review the privacy policies and terms of use of any third-party websites they visit before providing personal information or engaging with their services.
Lead Machine Tools shall not be liable for any loss, damage, or issues arising from the use of third-party websites, products, or services accessed through links provided on this website.
11. Disclosure of Information for Legal Purposes
Lead Machine Tools may disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or governmental request.
We may also disclose information where we reasonably believe such action is necessary to:
Comply with legal obligations or regulatory requirements;
Protect and defend the rights, property, or interests of Lead Machine Tools;
Prevent, investigate, or address suspected fraud, security incidents, or unlawful activities;
Protect the safety and security of our customers, employees, website users, or the public; or
Enforce our legal rights, agreements, or policies.
Any disclosure of personal information will be limited to what is reasonably necessary for the applicable purpose and will be carried out in accordance with applicable privacy and data protection laws, including the Protection of Personal Information Act (POPIA) where applicable.
Where legally permitted and appropriate, we may notify affected individuals of requests for their personal information.
